Allstate’s 3 D’s: Delay, Deny and Defend.

CNN’s Anderson Cooper recently completed an 18 month investigation into the devious, underhanded tactics emplyoyed by Allstate, which claims “You’re in Good Hands With Allstate,” State Farm, which claims to be “Like a Good Neighbor,” and other major automobile insurers to force unfair settlements on victims of motor vehicle accidents. Cooper interviewed victims, lawyers, and insurance company insiders.

The investigation is detailed on Mr. Cooper’s blog, where he writes:

“And if you are in a minor impact crash and get hurt…insurance companies will most likely try doing the same thing to you: delay handling your claim, deny you were hurt and defend their decision in drawn-out court battles. It’s the three D’s: delay, deny and defend. That, in a nutshell, is the stategy adopted by several major auto insurance companies over the past ten years…. With nowhere to go, Allstate and others bet you’ll take what they offer and walk away. It’s right in the training manuals we obtained from Allstate: force “smaller walk-away settlements.”

Cooper interviewed a former Allstate claims adjuster who told him that she would offer as little as $50.00 to poor people, some of whom would take it for fear of getting nothing at all. The story features the case of Roxanne Martinez, who was broad-sided in an accident in Santa Fe, New Mexico. She suffered a cut above her eye and soft tissue neck injuries. She incurred $15,000.00 in medical bills and $10,000.00 in lost wages, but Allstate made her a $15,000.00 “take it or leave it” offer. Fortunately for Ms. Martinez, she rejected Allstate’s low-ball offer and hired a lawyer. The lawyer took her case to trial where a jury awarded Ms. Martinez $167,000.00.

This story highlights the importance of accident victims contacting competent trial lawyers soon after their accident. Negotiating with companies like Allstate is a waste of time. The adjusters generally do not have the settlement authority to fairly compensate the victim. Instead, the adjusters have been given marching orders to delay, deny, and defend.

If an accident victim hires a law firm out of the Yellow Pages that is nothing more than a high-volume settlement mill, that only plays right into the hands of Allstate, State Farm, and the other insurance companies. Instead, you need a trial lawyer who is willing to file a lawsuit on your behalf (not beg for a settlement) and take your case all the way to jury trial.

If you or a loved one has suffered injuries as a result from someone else’s negligence, contact me today for a free consultation. I will use my experience, knowledge and resources to achieve the best possible results for you and your family.


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